TERMS & CONDITIONS
Effective July 2025
Welcome to Drift Saunas. We're thrilled to share the first floating sauna experience on the Swan River with you. These Terms & Conditions help ensure everyone has a safe, respectful, and enjoyable time. By booking with us, you agree to the following:
What do our Terms & Conditions cover?
1. Bookings & Payments
• All bookings must be made online via our website or booking system (Acuity).
• Full payment is required at the time of booking to lock in your session.
• Your booking confirms your agreement to these terms and our guest waiver.
2. Cancellations & Rescheduling
• We get it — life happens and your plans can change. If you cancel more than 24 hours before your booking, we’ll issue you a credit that can be used to reschedule another available session.
• If you cancel within 24 hours, the booking is non-refundable unless due to extreme weather or medical reasons.
• You can reschedule your session online up to 12 hours before your start time.
3. Running Late or No-Shows
• Your session runs for the time booked. Arriving late? You’ll still need to finish at the scheduled end time.
• No-shows are non-refundable, so please let us know if your plans change.
4. Safety & Guest Conduct
• All guests must sign our waiver before entering the sauna — it's part of staying safe.
• Please arrive hydrated and leave if you feel unwell at any time.
• No alcohol, drugs, or disruptive behaviour is allowed. We reserve the right to end a session without refund if safety or respect policies are breached.
• Maximum group sizes apply for your safety and comfort.
5. Health & Heat Use
• Saunas get hot (up to 90°C) — not everyone’s body reacts the same.
• You acknowledge you're using the sauna voluntarily and are fit to do so, or you’ve spoken to your doctor first.
• Sauna use isn’t recommended if you’re pregnant unless advised otherwise by a healthcare professional.
6. Respect for the Environment
• No soaps, shampoos, gels or any cleaning products are allowed on the pontoon or in the water.
• Please dispose of any waste properly. Respect the Swan River, its wildlife, and fellow guests.
7. Weather & Operational Disruptions
• If severe weather or safety concerns arise, we may reschedule or cancel your session.
• You’ll receive a full refund or credit in those situations — your safety is our priority.
8. Liability
• You acknowledge that sauna use, water access, and floating pontoons come with inherent risks.
• Drift Saunas is not liable for injury, illness, loss, or damage where guests have not followed guidance, signage, or their own health limits.
9. Photos & Media
• Feel free to snap a few pics (just be mindful of other guests’ privacy).
• We may occasionally take photos or videos for promotion, but we’ll always ask first.
10. Contact
• Have a question or need support with your booking?