TERMS & CONDITIONS

Bookings & Payments

• All bookings must be made online via our website or booking system (Acuity).

• Full payment is required at the time of booking to lock in your session.

• Your booking confirms your agreement to these terms and our guest waiver.

 

Cancellations & Rescheduling

• We get it — life happens and your plans can change. If you cancel more than 24 hours before your booking, we’ll issue you a credit that can be used to reschedule another available session. 

• If you cancel within 24 hours, the booking is non-refundable unless due to extreme weather or medical reasons.

• You can reschedule your session online up to 12 hours before your start time.

 

Running Late or No-Shows

• Your session runs for the time booked. Arriving late? You’ll still need to finish at the scheduled end time.

• No-shows are non-refundable, so please let us know if your plans change.

 

Safety & Guest Conduct

• All guests must sign our waiver before entering the sauna — it's part of staying safe.

• Please arrive hydrated and leave if you feel unwell at any time.

• No alcohol, drugs, or disruptive behaviour is allowed. We reserve the right to end a session without refund if safety or respect policies are breached.

• Maximum group sizes apply for your safety and comfort.

• Drift Saunas reserves the right to refuse entry or remove any individual behaving unsafely or disrespectfully. 

 

Health & Heat Use

• Saunas get hot (up to 90°C) — not everyone’s body reacts the same.

• You acknowledge you're using the sauna voluntarily and are fit to do so, or you’ve spoken to your doctor first.

• Sauna use isn’t recommended if you’re pregnant unless advised otherwise by a healthcare professional.

 

Respect for the Environment

• No soaps, shampoos, gels or any cleaning products are allowed on the pontoon or in the water.

• Please dispose of any waste properly. Respect the Swan River, its wildlife, and fellow guests.

 

Weather & Operational Disruptions

• If severe weather or safety concerns arise, we may reschedule or cancel your session.

• You’ll receive a full refund or credit in those situations — your safety is our priority.

 

Liability

• You acknowledge that sauna use, water access, and floating pontoons come with inherent risks.

• Drift Saunas is not liable for injury, illness, loss, or damage where guests have not followed guidance, signage, or their own health limits.

 

Photos & Media

• Feel free to snap a few pics (just be mindful of other guests’ privacy).

• We may occasionally take photos or videos for promotion, but we’ll always ask first.

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Membership Terms & Conditions 

Effective date: 1 February 2026

 

Membership Use 

• Memberships are for individual use only and cannot be shared or transferred. 

• Members must be 18 years or older. 

• A completed waiver is required prior to attendance. 

 

What’s Included 

• Access to public sauna sessions only. 

• Use during scheduled operating hours. 

• Bookings must be made through the Drift booking system. 

 

Private bookings, events or special sessions are not included unless stated. 

 

Bookings & Fair Use 

• Members may pre-book up to three (3) sessions at a time. 

• Additional sessions can be booked once a completed session has passed. 

• Session availability is subject to capacity. 

 

We ask members to book mindfully so everyone can enjoy fair access. 

 

Cancellations & No-Shows 

• Please cancel or reschedule bookings with reasonable notice. 

• Repeated no-shows or late cancellations may result in temporary booking restrictions. 

 

Payments & Membership Term 

• Memberships are billed weekly on a recurring basis. 

• Payments are processed automatically via the nominated payment method. 

• Memberships remain active until cancelled. 

 

Failed payments may temporarily suspend booking access. 

 

Cancellation or Pause 

• Memberships can be cancelled with 14 days’ notice. 

• No refunds are provided for partially used billing periods. 

• Pauses may be approved at Drift’s discretion for injury, travel or exceptional circumstances. 

 

Membership Caps 

• Membership numbers are strictly capped to protect the Drift experience. 

• Once capacity is reached, memberships may close without notice. 

 

Safety & Conduct 

• Members must follow all staff instructions. 

• Sauna within your comfort limits. 

• Exit immediately if feeling dizzy or unwell. 

• Respect staff, guests and the shared environment. 

 

Drift Saunas reserves the right to refuse entry or remove any individual behaving unsafely or disrespectfully. 

 

Health Disclaimer 

Sauna and cold-water immersion involve inherent risks. 

 

By participating, you confirm that: 

• You are medically fit to participate. 

• You understand the risks of heat and cold exposure. 

• Drift Saunas is not responsible for injuries arising from misuse or failure to follow guidance. 

 

Closures & Operational Changes 

Sessions may be modified or cancelled due to weather, river conditions, maintenance, power issues or licensing requirements. 

Refunds are not provided for temporary closures outside our control. 

 

Updates to Terms 

These terms may be updated from time to time. Members will be notified of any material changes. 

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Contact

• Have a question or need support with your booking or Memberships?

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 📧 Info@driftsaunas.com.au