PRIVACY POLICY
At Drift Saunas, we care about your privacy.
We only collect the information we need to make your experience safe, smooth, and enjoyable — whether you're booking a session, chatting with our team, or relaxing on the river. This policy explains what we collect, why we collect it, and how we keep it safe.
We follow the Australian Privacy Principles under the Privacy Act 1988, and do our best to keep things transparent, respectful, and in line with what you'd expect from a modern wellness business.
1. What We Collect
Full name, email address, phone number
Health declarations relevant to sauna use (e.g., heart conditions, pregnancy)
Emergency contact details
Booking and payment information
Website usage data (cookies, browsing behaviour)
Photos/videos (with consent)
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2. How We Collect Your Information
Online bookings (via Acuity Scheduling)
Waiver and consent forms (digital or paper)
Email and phone communications
On-site interactions with staff
Website forms, cookies, and third-party tools
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3. Why We Collect It
Manage your bookings and safety requirements
Respond to enquiries or incidents
Deliver important service updates or session reminders
Promote a personalised, safe sauna experience
Share occasional news, offers, or marketing (only with your consent)
Meet our legal and insurance obligations
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4. Health Information & Consent
Any health or medical information collected is classified as sensitive and is:
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• Collected only with your express consent
• Used only to ensure your safety while using the sauna
• Not disclosed unless required by law or with your permission
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5. Use of Photos & Media
With your consent, we may take photos or videos during sessions for use in Drift Saunas marketing (e.g. social media, website). You can opt out at any time—just let our team know before or during your session.
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6. Marketing Preferences
When booking or joining our newsletter, you may choose to receive updates or promotional offers. You can unsubscribe at any time using the link in our emails or by contacting us directly.
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7. Third-Party Services
We use trusted third-party providers to support our operations:
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• Acuity Scheduling (bookings)
• Stripe (payments)
• Wix (website)
• Mailchimp or similar (email communications)
These providers may collect or store your data under their own privacy policies. Drift Saunas ensures we only partner with platforms that meet high standards of data protection.
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8. Data Retention
We retain personal data only for as long as necessary to fulfil our services and legal obligations. Health and booking data may be securely archived for reporting or insurance purposes.
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9. Data Security
We protect your personal information using:
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• Secure online platforms (SSL encryption, secure logins)
• Access controls and limited staff permissions
• Regular internal reviews of our privacy practices
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10. Your Rights: Access & Correction
You may request access to or correction of your personal information at any time. Contact us via:
We’ll respond promptly and update our records if needed.
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